Information contained herein has been obtained through services deemed reliable but cannot be guaranteed as to its accuracy. We are not responsible for the accuracy, reliability or currency of the information or services provided by others. Users wishing to rely on this information or these services should consult directly with the appropriate source.
We are committed to protect the privacy of our visitors on our websites. This Privacy Notice summarizes the privacy policy and practices on our websites.
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Your Privacy and the Internet
Specific personal information, such as your name, phone number or email address, is not automatically gathered. We would only obtain this type of information if you supply it by email or by registring on our website (e.g. personal information provided voluntarily when you complete an online form).
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a Web page such as the page or pages visited, date and time of the visit.
Visitors' personal information is not disclosed to anyone except our personnel who need the information to carry out their responsibilities. Any further disclosure of the personal information you provide would be in accordance with the federal Privacy Act and Part 4 of the Department of Employment and Social Development Act (DESDA).

Third-Party Social Media
Our use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on our servers. Users who choose to interact with the us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them.

Digital Markers (including cookies)
A digital marker is a resource created by the visitors' browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. Some examples of what digital markers do are as follows:
they allow a website to recognize a visitor who has previously accessed the site;
they track what content is viewed on a site which helps website administrators ensure visitors find what they are looking for.
We use sessional and persistent digital markers on our websites. During your on-line visit, your browser exchanges data with our Web server. The digital markers used do not allow us to identify individuals and do not contain personal information.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with our website.

Web Analytics
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used in conjunction with computer request data to identify and track your online interactions with our websites.
We use Google Analytics and log file analysis to improve our websites. When your computer requests a Web page, the following types of information are collected and used for Web analytics:

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our websites. However, if you disable your session cookie option, you will still be able to access our website, but you might have difficulties completing our registration form.
We use log file analysis internally and retain information collected for Web analytics for a maximum period of 18 months. After this period, the information must be disposed of in accordance with the Standard on Privacy and Web Analytics. The information is not disclosed to an external third party service provider.
Data collected for Web analytics purposes goes outside of Canada to Google servers and may be processed in any country where Google operates servers. Data may be subject to the governing legislation of that country, [for example the USA Patriot Act]. For further information about Google Analytics, please refer to the Google Analytics terms of service.
Information used for the purpose of Web analytics is collected to be used for communications and information technology statistical purposes, audit, and evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.

Anti-Spam Legislation
Anti-spam legislation[*] was passed that targets spam, unwanted commercial email, spyware, malware, and phishing. Bill C-12 also provides for a private right of action, which would allow individuals to take civil action against violators. Moreover, under the new law, the Canadian Radio-television and Telecommunications Commission (CRTC) and Competition Bureau can impose penalties on individuals and businesses.
* An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities That Discourage Reliance on Electronic Means of Carrying Out Commercial Activities, and to Amend the Canadian Radio-Television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, S.C. 2010, C. 23, http://Laws-Lois.Justice.Gc.Ca/Eng/Acts/E-1.6/Page-1.Html.


Collection, use, distribution of client information

Disclosure of client's personal information for a new purpose
  1. A Salesperson who intends to use personal information for some new purpose that extends beyond the consent already provided must obtain the express consent of the person for that use.
  2. Requests for information from law enforcement officials, lawyers, or other Salespersons, or subpoenas for documents issued by the court must be referred to the Branch Manager and RAHR’s compliance officer as appropriate.
  3. Personal information must be protected in a manner commensurate with its sensitivity and value. This policy applies regardless of the media on which information is stored, the location where the information stored, the systems used to process the information, or the processes by which information is handled. In addition to measures to protect personal information, Salespeople must have a password on both their cell phones and their laptops/computers.